Last Updated: 1st August 2025

1. Your Statutory Rights
This policy is designed to supplement your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, not override them.

2. Unwanted Goods
We do not supply products on a trial basis. It is your responsibility to check compatibility with your vehicle before purchasing. You are encouraged to contact our team for specialist advice prior to ordering.

All products are supplied with a 12-month manufacturer’s warranty. This does not affect your statutory rights.

3. How to Return Items
We offer the following return methods:

– In-Store – Return directly to our store with proof of purchase
– By Post – Use a tracked service to send items back to our returns address
– By Courier – You may arrange a courier at your own cost

You must contact us first before returning any goods purchased online or for installation. See the Online Purchases section for Returns Authorisation Number (RAN) requirements.

4. In-Store Purchases
– Items may be returned within 14 days of purchase if packaging is sealed and unopened
– Refunds will be issued to the original payment method
– You must provide a receipt as proof of purchase
– If posting an item back to us, you are responsible for all delivery costs

5. Online Purchases
You have the right to cancel your online purchase within 14 days of delivery under UK consumer law.

Conditions:
– All promotional items purchased in conjunction with a bundle must be returned together
– A 25% restocking fee applies to all online product returns
– Delivery charges are non-refundable
– Special order items are non-returnable
– Items must be returned in resalable condition

Items that are damaged, incomplete, used, or missing original components will be returned to you, and any additional delivery charges incurred by us will be passed on to you.

Returns Authorisation Number (RAN) Required:
– Contact Car Sound Security Limited within 2 working days of receiving the goods
– We will issue a Returns Authorisation Number (RAN)
– Returns without an RAN will be refused and returned to sender

6. Faulty or Damaged Items
– Report the issue within 48 hours of delivery
– We will offer a repair, replacement, or refund, subject to inspection
– We will cover return shipping costs if the fault is confirmed
– Refunds are processed within 7–10 working days

7. Installations
– Cancellations must be made at least 24 hours in advance
– LABOUR IS NON-REFUNDABLE once installation has been completed
– We are not responsible for third-party labour or reinstallation costs
– All issues must be assessed and resolved by our in-house engineers only

8. Refund Processing
– Refunds are issued to the original payment method only
– Please allow 7–10 working days from the date we receive and inspect your return
– Refund timelines may vary depending on your bank or payment provider

9. Contact Us
To initiate a return or for further assistance:

Car Sound Security Limited
Email: info@carsoundsecurity.com
Phone: 0208 554 5554
Returns Address: Car Sound Security Limited, 2a Cantley Gardens, Ilford, IG2 6QA

• Summary Checklist for Returns
• Keep the product in unused, original condition
• Retain the original packaging, instructions, and invoice
• Contact us within 2 working days for a RAN (online purchases)
• Provide your receipt for in-store returns
• Use tracked shipping for returns by post or courier
• Note: 25% restocking fee and non-refundable delivery